To make it easier to understand the severity of an incident, we have created a severity scale.
|Critical||The service is unreachable or unusable. For example, two consecutive heartbeats of an HTTPS monitor failed.|
|High||Impact on the service related to the incident is noticeable and requires action.|
|Medium||This severity is important, but does not immediately impact service availability. It is assigned to incidents such as a certificate expiring in 14 days.|
|Low||Events that happened, but do not impact service availability directly. For example when a certificate change was detected.|
|None||Purely informational, not in use at the moment.|